I walk your floor, listen to your people, and tell you exactly what's holding the company back. Then I hand you a list of ten fixes and help you work it.
Monthly retainerOn-site + remoteOne person, start to finish
The math
Hire a fixer, or hire a department.
$100K+A full-time operations or people lead, plus benefits, plus the months it takes them to learn your business.
$3K/moSomeone who walks the floor, reads the numbers, and tells leadership the truth every month. Cancel any time.
The math, for your company
What turnover is costing you.
Replacing an employee is commonly estimated at a large share of their annual salary once you count hiring, training, and lost output. This uses 50%, a conservative figure.
People leaving per year10
Cost to replace each$22,500
Turnover cost per year$225,000
If turnover drops by a quarter$56,250
The Fixer for a year$36,000
Net to you$20,250
What you get
Ten things I'll do for your company.
Floor walkTime on the floor, in the breakroom, on the line. I watch how work actually gets done.
Confidential listening sessionsOne-on-one conversations with your people. They talk; I protect who said what.
Consensus reportWhat most of your team believes, written plainly, with no names attached.
The 10-item fix listRanked by impact. Each fix has an owner, a first step, and a date.
Right-seat auditBefore you fire someone, find out if they're in the wrong seat. Reassign first.
AI and automation quick winsThree to five tasks a person does today that a system can do within 30 days.
Vendor and supply chain checkWhat you pay for against what actually shows up.
Scheduling and booking flowWhere capacity, reservations, or shifts leak time and money.
Manager coachingShort, direct coaching for the people your people answer to.
Monthly CEO debriefOne meeting. What changed, what didn't, what's next. No slides.
The Fixer method
Four weeks to the truth.
Week 1Show up. Listen.Floor walk and open conversations with your team. No agenda.
Week 2Collect data.One-on-ones, observation, and your numbers side by side.
Week 3Build the list.Ten fixes, ranked. Cost, urgency, and an owner on each.
Week 4Tell the CEO.Straight answers in one meeting. A plan you can start that day.
What I believe about teams
Reassign before you replace.
Don't fire people. Find where they belong and move them there.
Most company problems are leadership problems, not people problems.
What people say in the breakroom is worth more than any survey.
Most consultants tell you what you want to hear. I'll tell you what you need to hear.
Shaped by what I learned from Wayne Rutherford.
Every month on the retainer
What $3,000 buys.
Floor intelligence reportA written, anonymous read on what your people are actually saying.
Monthly
AI and automation roadmapThree to five processes a system can take over, and the plan to do it.
Quarter 1
KPI scorecardThe five to seven numbers that predict your company's health, in one place.
Built once, kept live
Retention risk watch listWho's close to leaving, why, and what to do about it before the notice.
Monthly
Vendor and supply chain reviewOne or two contracts to renegotiate or cut. Often pays for the year.
Quarterly
SOP gap finderThe processes that live in one person's head, written down before they leave.
Ongoing
Manager training sessionCommunication, accountability, and keeping your best people. No trust falls.
Quarterly
CEO on-callA call when something breaks, without a meter running.
Included
Recruiter liaisonWhen you do need to hire, I know people. Placement fees are separate.
As needed
Referral networkNeed a CFO, a supply chain expert, or an agency? I'll find the right one.
Included
Engagements
Three ways to work together.
Remote Fixer
$1,500 / month
Monthly check-in and scorecard
Email access
Quarterly strategy call
The Fixer
$3,000 / month
On-site visits, 1–2 per month
Listening sessions + consensus report
10-item fix list, updated monthly
AI and vendor audit
CEO debrief
Fractional ops lead
$6,000 / month
Everything in The Fixer
Weekly presence
Leadership meeting support
Written SOPs
Every engagement starts with a free 30-minute call. If I can't help, I'll say so.
Do it yourself first
The Floor-Walk Kit.
The same checklist and listening script I use on site, so you can walk your own floor this week.
A one-time deep dive: floor walk, listening sessions, consensus report, and the 10-item fix list. Yours to keep.
$5K–15K
Built for
Restaurants and hospitality, logistics and trucking, healthcare clinics, construction and trades, retail, and manufacturing. Places with real floors and real turnover.
Industries
For job seekers
In the wrong seat? Let's find the right one.
The same idea, for people instead of companies. I help you get hired somewhere you'll actually do well.
Resume rebuild
$297
Resume rewritten for the roles you want
Keywords that get past screening software
One revision, back in 48 hours
Search launch
$997
Resume and LinkedIn overhaul
Target company list
90-minute strategy session
Two mock interviews with feedback
Salary research
Done with you
$1,997
Everything in Search launch
Weekly accountability calls
Direct intros to hiring managers
Offer negotiation coaching
Ongoing support is available as a monthly career retainer. Ask about it.
Being built
What's next.
The PUGH ScoreA 0–100 health score for your company across people, leadership, operations, growth, and culture.
PUGH AcademyCourses for managers and job seekers who aren't ready to hire me yet.
The PUGH ReportA yearly state-of-the-workplace report from anonymized client data.
PUGH CertifiedTraining other consultants to run the Fixer method.
Start here
Tell me what's broken.
Five questions. It opens an email to me with your answers filled in, so nothing is stored on this site.